Donna Phillips is of Pākehā and Fijian descent. She has been in the mental health system for over 30 years (1990–present) and has spent time in Kingseat, a hospital mental health unit and community mental health settings. Donna has experienced sexual abuse, violation of privacy and neglect. Her father was also in Carrington Hospital and Whangārei Hospital. Donna discusses her father and shares her own experiences in care, outlines issues with the system and suggests recommendations for improvement.