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Abuse in Care - Royal Commission of Inquiry

Abuse in Care - Royal Commission of Inquiry

This Royal Commission is an independent inquiry into abuse in state care and in the care of faith-based institutions in Aotearoa New Zealand.

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  • (English) He Purapura Ora, he Māra Tipu
  • Volume 1
  • 2.5 Survivors’ experiences of State and faith redress processes
  • Apologies not meaningful
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Apologies not meaningful

Some survivors said they received sincere apologies, but far more said they did not. Apologies were not sincere, did not genuinely acknowledge the abuse, and did not come from sufficiently senior individuals within the organisation. Survivors wanted an apology that was specific to their circumstances and culturally appropriate, not a generic one with a few adjustments. They also wanted genuine expressions of remorse and acceptance of responsibility for the harm done. Some, as discussed earlier, wanted apologies delivered in forms and at locations that were meaningful to them.

Many survivors said apology letters lacked personal details and appeared to be adaptations of template documents. One survivor said she was so angry with her letter of apology she threw it in the fire.

“You could tell it was a generic letter. It didn’t have any personal details, it just apologised for my experience. I felt like another statistic. How many of those letters did they send out? How many photocopies of those letters did they make?”

Another survivor said he doubted “the guy who signs the apology letters even looks at them”. Kevin England said his apology was a standard form letter that lacked any accountability and he read it just once. Chassy Duncan said his apology was cold and detached and felt like it had been “copied … from a Google template … it didn’t carry any weight”. Roy Takiaho said his apology “was a piece of paper [with] a bit of writing on it … that meant nothing to me”.

Survivors were more likely to find apology letters meaningful if they had input into the wording. Gloria White told us the Salvation Army amended its letter at her request, which left her feeling supported and listened to. But other survivors said they had no opportunity for such input. Wi Waikari said that what he wanted was an apology to his family, but he was not offered any opportunity to ask for that.

Survivors said apology letters used language that was careful to avoid any legal responsibility. To their mind, this minimised the abuse. Frankie Vegas said her letter of apology was extremely circumspect and “said something along the lines of, ‘things like that should never happen to children in care’, but they never said what ‘that’ is”. Georgina Sammons said representatives from the Ministry of Social Development apologised to her at a settlement conference in such empty words that “it felt like they didn’t even know what they were apologising for … I was so upset and angry. I just remember sobbing”.

Some survivors wanted apologies from government officials in positions of real authority, such as the responsible Minister, the Prime Minister or Governor-General. Some Catholic survivors also wanted someone highly ranked, such as the diocesan bishop, to give an apology.

 

Next: Financial payments are inadequate

2.5 Survivors’ experiences of State and faith redress processes
  • 2.5: Survivors’ experiences of State and faith redress processes
  • Māori faces and tikanga values nowhere to be seen
  • Pacific survivors’ culture overlooked
  • Redress unobtainable for most Deaf and disabled people
  • Survivors feel without a voice in way redress processes work
  • Survivors feel left in the dark by inadequate information and contact
  • Lack of manaakitanga through stressful process
  • Advocacy and financial help hit and miss
  • Lack of independence or independent review
  • Frustration at lack of accountability
  • Failure to take preventive action and make system change
  • Long delays a cause of frustration
  • Apologies not meaningful
  • Financial payments are inadequate
  • Redress was inadequate to restore mana or oranga
  • No ability to respond to harm to whānau
  • Survivors felt powerless
  • Redress processes have caused further harm

So far, over 900 survivors have shared their experience. Join them. Ā mohoa nei, neke atu i te 900 purapura ora kua kōrero mai i ō rātou haerenga. Hono mai.

We cannot make any findings, reach conclusions or make recommendations without hearing the voices of those who have the lived experience of state or faith-based care.

Share your experience Kōrerotia mai tō wheako
0800 222 727 contact@abuseincare.org.nz
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  • Mō te Kōmihana a te Karauna About the Royal Commission
    • What the Royal Commission is about
    • How it works
    • Te Tiriti o Waitangi
    • Te Taumata
    • Survivor Advisory Group
    • Terms of Reference
    • Working with Māori
    • Our people
    • Deaf community
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  • Ā mātou uiui Our inquiries
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  • Kia whai wāhi mai Get involved
    • Sharing your experience
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  • Mā ngā purapura ora For survivors
    • Getting help and support
    • Legal assistance
    • Questions and answers
    • Survivor stories

If you would like to share your experience or have any questions about being involved please call our Contact Centre on 0800 222 727 weekdays 8:30am to 4:30pm (NZT) excluding public holidays or email: contact@abuseincare.org.nz. Anyone taking part in an investigation will be offered wellbeing support.


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