Please note that submissions have now closed.  If you choose to send a submission, it will still be read and we will do our best to ensure your views are considered.

The Abuse in Care Royal Commission is calling for submissions on potential changes to redress schemes in Aotearoa New Zealand for survivors of abuse in care.  

Redress refers to actions that set right, remedy or provide reparations for harms or injuries caused by a wrong, such as abuse. Redress can take many forms, including:

  • Payments of money
  • Physical, emotional and psychological rehabilitation or other assistance through counselling and other health and social services
  • Acknowledgment of and apology for abuse that occurred
  • Memorials for survivors of abuse
  • Criminal prosecutions
  • Taking steps to prevent further abuse.


A redress scheme is a way for survivors to make a claim for abuse or neglect without having to go to court. These schemes are sometimes referred to as out-of-court redress schemes. The Royal Commission has gathered evidence of survivor experience of redress schemes in Aotearoa New Zealand through public hearings, collecting witness statements and listening to survivors in private sessions. We have also heard from the government and faith-based institutions about how they run their various redress schemes.

Survivors have told the Royal Commission that government and faith-based institutions have not responded adequately to their complaints of abuse. Survivors have said that this has added to their ongoing trauma and have made strong calls for change.  They have said a new redress scheme - independent from government and faith-based institutions - is needed. Representatives of government and the faith-based institutions heard by the Royal Commission have generally not opposed this call, or have supported it in principle.

In its interim report Tāwharautia: Pūrongo o te Wā, the Royal Commission outlined its current view of the main general principles required to make redress effective.  We are now considering the option of an independent redress scheme, and other potential changes, in more detail.

Making a submission

The questions on which the Royal Commission are seeking submissions are in the submissions form below.  If you have already provided information to the Royal Commission, this will be considered. We would appreciate any new or additional information you would like to supply.

The Royal Commission will receive submissions from 5 May to 16 June, a period of six weeks.

You can make a submission in the following ways:

  1. Download the submissions form [DOCX, 85 KB], fill it in and email it back to

  2. Download and print this printable version [PDF, 1.1 MB] of the submissions form, fill in the form and post it to the following address:

Royal Commission of Inquiry
PO Box 10071
The Terrace
Wellington 6143

  1. Phone / email our Contact and Support Centre if you wish to make a submission in a different format (such as an audio file) or need support to make a submission, please phone or email our Contact Centre and they can discuss other options with you. 

Please note you do not need to respond to every question.

If this is difficult for you and you would like to talk to a support person, here is a list of some of the helplines or services that offer support, information and help.(external link)



The information you provide will be treated appropriately and sensitively. We only collect, use or disclose personal information as allowed under our Terms of Reference and our internal privacy guidelines. For more information read our privacy policy(external link).

We may use material from submissions for the purposes of the Inquiry, including by sharing it with other participants. We may name people and organisations who have made a submission, and their representatives, and refer to what they have said in published material including reports.  If your submission contains any information that you do not want published, or if you wish to make an anonymous submission, please state this in your submission with a brief statement of the reasons for seeking that confidentiality. 


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