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On behalf of Te Tari Taiwhenua Department of Internal Affairs and the Crown Response Unit


Survivor Experiences Service, from July 2023

Te Tari Taiwhenua Department of Internal Affairs will provide support to survivors of abuse in care through the Survivor Experiences Service from July 2023, following the closure of the survivor registrations and private sessions services delivered by the Abuse in Care Royal Commission of Inquiry. 

Te Tari Taiwhenua will house and support the service, which will be overseen by an independent board with strong survivor representation. This is incredibly important mahi, which Te Tari has expressed it is proud to support.

In sharing their experiences, survivors may also be referred to other services.

The service will run from July 2023 through to the introduction of a new, permanent redress system in 2025.

Te Tari is working closely with the Royal Commission and Crown Response Unit on the final design and establishment of the service. This is being guided by previous engagement with survivors and draws on the experience of the Royal Commission and the Confidential Listening and Assistance Service, which ran from 2008 to 2015.

The Survivor Experiences Service is one of three immediate projects underway, announced by the Government in August 2022, in response to recommendations by the Royal Commission to improve support for survivors of abuse in care while the new, permanent redress system is under development.

More details about the service and the Board will be shared soon. In the meantime, go to the Survivor Experiences Service page on the Te Tari website for more information.


Members of design and advisory groups announced
Minister for the Public Service Andrew Little has announced who will be in the design group and advisory group being set up to develop a new independent, trauma-informed redress system to support genuine healing for people who have been abused or neglected in care.

It follows the announcement of two co-chairs Dr Annabel Ahuriri-Driscoll and Ruth Jones QSM earlier this month. The Design Group will develop proposals for the redress design. It will test these with advisory group members. 

The following members have been appointed to the redress Design and Advisory Groups to 31 October 2023.

Design Group members
  • Dr Filipo Katavake-McGrath
  • Māhera Maihi
  • Tyrone Marks
  • Te Pare Meihana
  • Paora Moyle
  • Bernie O’Donnell
  • Dr Michael Roguski
  • Tupua Urlich
  • Keith Wiffin
  • Dr Steve Winter
Advisory Group members
  • Kararaina Beckett
  • David Crichton
  • Dr Alison Green
  • Joanna Ilolahia
  • Toni Jarvis
  • Bianca Johanson
  • Denise Messiter
  • Heidi Nayak
  • Sevia Nua
  • Fleur Ramsay
  • Paora Sweeney
  • Frances Tagaloa
  • Jacinda Thompson
  • Jenni Tupu
  • Emma West
  • Matthew Whiting
In making the announcement Minister Little said the members and the co-chairs bring their own experiences and key perspectives, but also provide representation for Māori, Pacific, Deaf and disabled people, rangatahi, LGBTQIA+ communities, and strong representation from both state and non-state abuse survivors.

He said that progress on improving the government’s support for survivors of abuse in care continues, including prioritising ill and elderly claimants to receive rapid payments, a new survivor experience service, and easier provision of survivor records of their time in care.

For more information, contact the Crown Response Unit at contact@abuseinquiryresponse.govt.nz
Disclaimer: Please be aware that the content of this pānui is sent on behalf of Te Tari Taiwhenua Department of Internal Affairs and the Crown Response Unit. It is not from the Abuse in Care Royal Commission of Inquiry. We have agreed to share this content with survivors who have registered with us to ensure you get the information. The Royal Commission does not endorse the contents of this email.

Help and support services

  • Alcohol and Drug Helpline 0800 787 797 or online chat for people dealing with an alcohol or other drug problem; 10 am to 10 pm
  • Anxiety phone line 0800 269 4389 (0800 ANXIETY)
  • Depression Helpline 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
  • Family Services 211 Helpline 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.
  • HELP 0800 623 1700 preventing sexual abuse and supporting survivors 24/7.
  • Lifeline 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
  • Male Survivors of Sexual Abuse Aotearoa New Zealand Support services for male survivors of sexual abuse. Refer to website for the support organisation nearest to you.
  • Need to talk? Free call or text 1737 any time for support from a trained counsellor
  • OUTline NZ 0800 688 5463 (OUTLINE) provides confidential telephone support for sexuality or gender identity issues; 9 am to 9 pm weekdays, and 6 pm to 8 pm weekends)
  • Rape Crisis 0800 883 300 (for support after rape or sexual assault)
  • Safe to talk (Available 24/7) 0800 044 334, free txt 4334, email support@safetotalk.nz, live webchat on www.safetotalk.nz. Free and confidential information and support from trained counsellors for people affected by sexual harm in any way.
  • Samaritans 0800 726 666.
  • Shine 0508 744 633, free to call from any phone in NZ, and taking calls 7 days a week, 24 hours a day. Call for confidential support, information, advice and referrals.
  • Skylight, 0800 299 100 for trauma, loss and grief; 9am–5pm weekdays.
  • SNAP - Survivors Network of those Abused by Priests Providing peer support for women and men wounded by religious and institutional authorities
  • Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO).
  • Supporting Families in Mental Illness For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825. 
  • Victim Support This free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.
  • Wellington HELP 0800 FOR HELP supports anyone and everyone who has been impacted by sexual violence. Call anytime.
  • Youthline 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat