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Abuse in Care - Royal Commission of Inquiry

Abuse in Care - Royal Commission of Inquiry

This Royal Commission is an independent inquiry into abuse in state care and in the care of faith-based institutions in Aotearoa New Zealand.

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  • (English) He Purapura Ora, he Māra Tipu.
  • Volume 1
  • 2.5 Survivors’ experiences of State and faith redress processes
  • Long delays a cause of frustration
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Long delays a cause of frustration

A persistent theme among survivors was the length of time it took some government agencies and faith-based institutions to make a decision about their claim. Survivors could wait a year or more just to receive records of their time in care, followed by several more years before an investigation got under way or was completed.

Toni Jarvis waited 17 years to receive his settlement offer, and others waited for more than a decade. Wiremu Waikari described his 12-year wait as unreasonable, while Kerry Johnson said he had been waiting 15 years and his claim was still not settled. He said it seemed to him “the Government just wants to sweep this all under the carpet”.

The Ministry of Social Development said the average length of time to process a claim was four years, a performance it acknowledged was not good enough. The Ministry of Education said claims typically took more than two years to process, and in fact had only processed 46 claims in a 10 year period.

Survivors said the deadlines agencies gave them often shifted. Kathleen O’Connor said the Ministry of Social Development would push out the date every time she made contact, which made her angry because “they were constantly putting the buck on someone else. There was always a reason: they were snowed under, they had a backlog, they didn’t have enough staff”. Phillipa Wilson had the same experience with the ministry. She was initially told her claim would take about eight months, then 18 months because it was short of staff, then eventually three to four years.

Delays are also less common but also present with some faith-based organisations. Ms K said she asked the Catholic Church for help before the criminal trials of the two former Marist Brothers who had abused her and received a reply a year later. Mary Marshall’s claim for redress left her shattered because it continually triggered memories of her abuse and the physical terror that accompanied it.

The long delays left many survivors at the end of their tethers and under pressure to accept an offer simply to put an end to the delays and move on with their lives. Chassy Duncan, who made a claim in 2014 and received an offer six years later, said he accepted it so he could put the claims process behind him. He knew the offer wasn’t as good as it could be, but after a lot of thought took it anyway.

 

Next: Apologies not meaningful

2.5 Survivors’ experiences of State and faith redress processes
  • 2.5: Survivors’ experiences of State and faith redress processes
  • Māori faces and tikanga values nowhere to be seen
  • Pacific survivors’ culture overlooked
  • Redress unobtainable for most Deaf and disabled people
  • Survivors feel without a voice in way redress processes work
  • Survivors feel left in the dark by inadequate information and contact
  • Lack of manaakitanga through stressful process
  • Advocacy and financial help hit and miss
  • Lack of independence or independent review
  • Frustration at lack of accountability
  • Failure to take preventive action and make system change
  • Long delays a cause of frustration
  • Apologies not meaningful
  • Financial payments are inadequate
  • Redress was inadequate to restore mana or oranga
  • No ability to respond to harm to whānau
  • Survivors felt powerless
  • Redress processes have caused further harm

So far, more than 2,644 survivors have shared their experience. Join them. Ā mohoa nei, neke atu i te 2,644 purapura ora kua kōrero mai i ō rātou haerenga. Hono mai.

We cannot make any findings, reach conclusions or make recommendations without hearing the voices of those who have the lived experience of state or faith-based care.

Share your experience Kōrerotia mai tō wheako
Phone 0800 222 727 or Text Message on 8185 contact@abuseincare.org.nz
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  • Mō te Kōmihana a te Karauna About the Royal Commission
    • What the Royal Commission is about
    • How it works
    • Te Tiriti o Waitangi
    • Te Taumata
    • Survivor Advisory Group
    • Terms of Reference
    • Working with Māori
    • Our people
    • Deaf community
    • Pacific community
  • Ā mātou uiui Our inquiries
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    • Latest updates
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  • Kia whai wāhi mai Get involved
    • Sharing your experience
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  • Mā ngā purapura ora For survivors
    • Getting help and support
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    • Survivor stories

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